A: You can place an order directly through our website or by contacting our sales team at sales@exedustools.com. For bulk and custom orders, we recommend getting in touch first so we can discuss your exact requirements and provide a tailored quote.
A: We do not have a fixed minimum order quantity. Every customer's needs are different — contact us at sales@exedustools.com and we will find the best solution for you.
A: Yes absolutely. We can manufacture any product to your exact specifications whether it is listed on our website or not. Contact sales@exedustools.com with your requirements and our team will get back to you.
A: Standard orders can be modified or cancelled within 24 hours of placement. For custom and made-to-order items, changes or cancellations are not possible once production has been confirmed in writing. Contact us immediately at support@exedustools.com if you need to make changes.
A: Yes. We welcome custom orders, OEM manufacturing, and private label requests. You can request modifications to any existing product or commission something entirely new. Contact sales@exedustools.com to discuss specifications, pricing, and timelines.
A: Yes, samples are available. Sample costs and shipping charges apply. Contact sales@exedustools.com to request samples.
A: Email sales@exedustools.com with your product requirements, quantities, and any custom specifications. Our team will respond with a detailed quote within 2 business days.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
A: We currently deliver to the United States, United Kingdom, all European Union countries, and Australia.
A: Estimated delivery times depend on your location and shipping method:
- UK: 7 to 14 business days
- USA: 10 to 18 business days
- Europe: 10 to 18 business days
- Australia: 14 to 21 business days
- These are estimates and may vary depending on customs clearance and courier conditions.
A: Yes. Once your order is dispatched, a tracking number will be provided via email. You can use this to track your shipment directly with the courier.
A: Once a tracking number has been issued, the shipment is in the hands of the courier. ExedusTools is not responsible for delays caused by the courier, customs clearance, or any force majeure events. Please contact the courier directly using your tracking number for updates.
A: All customs duties, import taxes, and clearance fees at the destination country are the full responsibility of the buyer.According to the rule of International Trade.
A: Please double check your address before confirming your order. ExedusTools is not liable for failed or delayed deliveries due to incorrect address information. Contact us immediately at support@exedustools.com if you notice an error — we will try our best to update it before dispatch
A: Contact us at sales@exedustools.com with your company name, country, and the products you are interested in. Our team will review and get back to you within 2 business days.
A: Wholesale account holders enjoy:
- Competitive bulk pricing
- Priority order processing
- Dedicated account support
- Access to new product launches
- Custom manufacturing options
A: Yes. All wholesale pricing and terms are confidential and must not be shared with third parties without written consent from ExedusTools.
A: Yes. We comply with UK GDPR, EU GDPR, CCPA (USA), and the Australian Privacy Act 1988. Your data is never sold to third parties. Please read our full Privacy Policy for details.
A: No. We do not store any bank account details on our systems. All payments are processed through secure platforms.
A: You can reach us at:
- Sales & Bulk Inquiries: sales@exedustools.com
- Support & After-Sales: support@exedustools.com
- Website: www.exedustools.com
A: Our team is available Monday to Saturday, 9am to 6pm PKT (Pakistan Standard Time). We aim to respond to all enquiries within 24 business hours.
A: We take all complaints seriously. Email support@exedustools.com with full details of your issue. We aim to resolve all complaints within 5 business days.
A: Contact our sales team directly at sales@exedustools.com with your requirements. We will provide a custom quote and discuss timelines and payment terms.
A: We currently accept:
- Western Union
- Direct Bank Transfer (Wire Transfer)
A: Standard orders require 50% advance payment at order confirmation and 50% balance before dispatch. For custom and made-to-order items, 50% advance is required before production begins and 50% balance before dispatch. Specific terms can be discussed and agreed in writing.
A: No. All prices are exclusive of any import duties, customs fees, or local taxes at the destination country. These charges are the sole responsibility of the buyer.
A: Yes. All transactions are handled through trusted payment platforms. We do not store your bank account details on our systems.
A: We accept payments in USD, GBP, EUR, and AUD depending on your region. Currency is confirmed at the time of order or quotation.
A: Returns are accepted for standard wholesale orders within 7 days of delivery if items are damaged, defective, or incorrectly supplied. For custom and made-to-order items, returns are only accepted in cases of manufacturing defects or completely wrong items delivered
A: Email support@exedustools.com with your order number, description of the issue, and clear photographs or video evidence. Use the subject line:
- Standard orders: RETURN REQUEST — [Order Number]
- Made-to-order: MADE-TO-ORDER CLAIM — [Order Number]
- Custom orders: CUSTOM ORDER CLAIM — [Order Number]
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A: If items were faulty or incorrectly sent, ExedusTools covers return shipping. For all other cases, return shipping is the buyer's responsibility.
A: Approved refunds are processed within 10 business days after receiving and inspecting the returned items. Refunds are issued via bank transfer.
A: Custom orders are only eligible for return in cases of manufacturing defects or completely wrong items delivered. Items that meet the confirmed specifications are non-returnable. This is why we strongly recommend confirming all specifications carefully before approving production.
A: We currently supply:
- Jewelry Tools — pliers, cutters, hammers, forming tools, and more
- Pet Tools — pet knives, grooming scissors, and grooming tools
- Gardening Tools — coming soon
A: Yes. You can request modifications to any product on our website — dimensions, materials, finish, design, or packaging. Contact sales@exedustools.com with your requirements
A: Absolutely. If you have a product in mind that is not listed on our website, we can manufacture it for you. Simply contact sales@exedustools.com with your specifications, drawings, or reference images and our team will review and respond with a quote.
A: Yes. We offer private label and OEM services. Your logo and custom packaging can be applied to our products. Contact sales@exedustools.com for details.
A: Yes. All ExedusTools products are manufactured at our own production facility in Sialkot, Pakistan — one of the world's leading manufacturing hubs for precision tools and instruments.
A: Product images are as accurate as possible. However, minor variations in color or finish may occur. If you need exact specifications, please contact us before ordering.
A: Lead times depend on the product and quantity. Typical lead times are 3 to 6 weeks. Confirmed lead time will be provided at the time of order confirmation. Contact sales@exedustools.com for details.
We manufacture and export premium-quality tools including jewelry, pet grooming, and gardening tools — trusted by professionals worldwide.
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- Rouf St. 05 Nishat Park Sialkot,Pakistan
- suppport@exedustools.com
- +92 324 7671845
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Exedus Tools
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